Frequently Asked Questions
- Do you guarantee work undertaken to my vehicle?
Yes, for a period of 36 months on paint, and all parts at manufacturers warranty
- Why can delays arise during repairs?
The insurance company engineer may need to inspect the vehicle. Manufacturer’s parts may not be available, or may be subject to backorder. Additional parts may be identified during the course of repairs beyond the original estimate.
- What payments am I responsible for before my car is returned?
- Excess
- VAT if you are registered, or if the policy holder is a company who is VAT registered.
- Damage to courtesy car (if applicable)
- Additional private work as requested
- Any costs under the Road Traffic Acts (e.g. fines etc)
- Non-return of courtesy car within 12 hours or being informed of vehicle completion.
- What happens if the insurance company do not approve all items of repair?
We are only able to undertake the work approved by the insurance company's engineer and other repairs would be subject to a private invoice. If you are unhappy with the Engineer's decision it is important that you contact your insurance company immediately
- Can I choose when I have my car delivered?
We will try to provide an indication of morning or afternoon delivery. It is very difficult to have an exact time due to road conditions and the time that the previous customer brings the courtesy cars back. We will endeavour to work with you on timings.
- Who is responsible for the damage to courtesy cars provided by Harborne Accident Repair Centre Ltd?
Your own insurance policy is used for cover on the courtesy car and you are responsible for your own excess.
- Is there any charge for the courtesy car?
No. The vehicle will have been subject to a pre-delivery inspection, but you are responsible for the petrol usage and the oil, water and tyres should be checked daily.
- Can I use the courtesy car for holidays, courses or extended travel?
No, unless it's agreed at the outset that the duration of repairs would be for a period beyond your expected return date. None of our vehicles can leave the UK.
- What if my courtesy car breaks down?
All cars are less than a year old and should carry manufacturer’s helpline numbers. If you cannot get help for any reason, call the customer service department during office hours or J k autos 0121 453 8687 out of hours
- What fuel do I use and is a refund available for unused petrol?
Most of the vehicles use unleaded petrol and no charge of refund is raised in respect of fuel. The petrol cap will have details clearly marked on it. All mistakes are to be rectified at your expense, and again J k autos will be able to assist with this.
- Who can drive the courtesy car?
The same people that are comprehensively covered on your own policy as long as driving licenses for all parties are produced
